Frequently Asked Questions

What is my Wedding Account Number

After you book your wedding date with us and it is accepted into our system you will be assigned a Wedding Account Number. This number can be found on all documents we send to you, usually above your name or in the upper right corner of the page. This account number is Six Digits starting with the letter W so wherever you see the number W00000 you are seeing your wedding account number. This number is also listed on your original booking overview.

I have booked my date, what do I do now?

Please make your initial selections from our website and submit them to us. You simply add the items to your shopping cart and when you are ready submit them online using the "Pay in Store" checkout form. Once you have submitted your initial selections we will begin the process of creating your wedding file which will be an important component of creating your dream wedding. Please don't worry about all the details at this point, we simply need a starting point to establish your particular style and the number of bouquets. As you are browsing you will be able to make notes and color selections which will be provided to us in your final checkout. After we recive your initial selections we will type an overview and mail it to you for corrections which you will go over with your design consultant.

I don't know my Wedding Account Number

Please just enter zeros into the form, we will look it up when your order arrives.

I booked my wedding and you have sent me my packet, can I cancel?

Sorry, We are very clear about our process. In consideration of the time and effort we have made we cannot allow cancellations. The small amount we charge to book your date, type your package, mail and the other cost incurred are only partially offset by our booking fee.